Frequently Asked Questions
Everything you need to know about our handcrafted timber furniture and delivery.
What type of timber do you use for your furniture?
We specialize in sustainably sourced hardwoods, including Oak, Walnut, and reclaimed Pine. Each piece is selected for its unique grain pattern and structural integrity to ensure heirloom quality.
How long will it take to receive my order?
As most of our pieces are made to order, our standard lead time is 4 to 6 weeks. Once your item is handcrafted and quality-checked, our specialist furniture couriers will contact you to arrange a delivery window.
Do you offer custom sizing for your dining tables?
Yes, we offer bespoke sizing on many of our signature collections. Please contact our design team with your specific dimensions, and we will provide a personalized quote within 48 hours.
How should I care for my timber furniture?
To maintain the natural beauty of the wood, we recommend dusting regularly with a soft cloth and applying a high-quality furniture wax every 6 months. Avoid placing items in direct sunlight or near heat sources.
What is your return policy for damaged items?
We take great pride in our craftsmanship, but if your item arrives damaged, please notify us within 24 hours of delivery. We will arrange for a repair, a replacement, or a full refund at no additional cost to you.
Do you provide international shipping?
Currently, we offer standard shipping across the mainland UK. For international inquiries, please contact our support team to discuss specialized freight options and custom shipping quotes.