Returns & Exchanges

At Nottage Timber, we take pride in the quality of our timber products and want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return policy for unused and resalable items.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and reason for return to receive a Return Authorization number.

• 2.
  Prepare the Timber

  Ensure all wood products are securely packaged in their original wrapping to prevent moisture damage or warping during transit.

• 3.
  Arrange Transportation

  Ship the items back to our warehouse using a tracked courier service, or contact us to arrange a professional collection for bulk timber orders.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the timber, we will process your refund to the original payment method within 5-7 business days.